Return & Refund Policy

At Car Basics, customer satisfaction is important to us. We strive to provide premium-quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before placing an order.

Returns

Returns are accepted only in the following situations:

• Wrong product delivered
• Damaged product received
• Manufacturing defect in the product

To be eligible for a return:

• The return request must be raised within 3 days of delivery.
• The product must be unused and in its original packaging.
• Product photos or unboxing video may be required for verification.

Non-Returnable Products

The following products are not eligible for return or refund:

• Used or damaged products
• Opened fragrance/perfume products
• Products damaged due to improper use
• Clearance sale or discounted products
• Incorrect size ordered by customer (for body covers)

Refund Process

Once the returned product is received and inspected, the refund will be processed.

• Refunds are usually processed within 5–7 working days.
• The amount will be credited to the original payment method or bank account.
• Shipping charges are non-refundable unless the error was from our side.

Replacement Policy

For damaged, defective, or incorrect products, we may offer:

• Product replacement
• Store credit
• Refund (depending on product availability and verification)

Cancellation Policy

Orders can only be cancelled before dispatch.
Once the order has been shipped, cancellation requests will not be accepted.

Contact Us

For any return, refund, or replacement queries:

📧 support@carbasics.in
📞 +91 8858856915